I bet you can point to at least one person in your life who changed your trajectory because they connected you to someone or something to which you didn’t previously have access. You can make small-but-huge connections for the people in your life too.
I wonder what would happen if we started to see the problems we face as rivals that offer us opportunities to learn and grow as we overcome them? What would be different if we viewed uncomfortable challenges as occasions to get better and demonstrate our value?
In this heartfelt talk entitled “Customer Service Is The New Black” I share about the unusual place I developed my customer service philosophies and the importance of treating customers like people. I hope this talk inspires you to treat others as you’d like to be treated, and to care about others at least as much as you care about yourself.
I don’t want to brag but, damn, I have amazing friends. A perfect example is my friend Amy Nordrum, who recently moved from Fairbanks, Alaska to New York City so that she could attend grad school at NYU and develop her freelance writing business. Her willingness to risk a great deal to pursue this challenge […]