The most important moments always seem to sneak up on me. As I was tucking my 7-year old daughter in bed last night she asked, out of the blue, “why do you love me, daddy?”
I wonder what would happen if we started to see the problems we face as rivals that offer us opportunities to learn and grow as we overcome them? What would be different if we viewed uncomfortable challenges as occasions to get better and demonstrate our value?
In this heartfelt talk entitled “Customer Service Is The New Black” I share about the unusual place I developed my customer service philosophies and the importance of treating customers like people. I hope this talk inspires you to treat others as you’d like to be treated, and to care about others at least as much as you care about yourself.